Although we stand behind our product 100% and will always return defective merchandise, there are common issues inherent in our product that needs to be explained to consumers, The issues below are not considered defective and nor reasons for the product to be returned.
All wool rugs will shed. Hand knotted rugs will shed less than tufted.
Creases in rugs
Should disappear in a week or two. Try reverse rolling.
Rotate rugs every 3-6 months due to traffic.
Loose fibers are common in hand made rugs. Clip with scissors.
Rugs in direct sunlight will fade out over time. Rotate your rug.
Rugs recently removed from bag may have odor. This will dissipate in a week.
GENERAL CARE AND CLEANING
Like any investment, if you want it to last you must take care of it properly. We have listed some tips to help you take care of your product and make it last longer.
- The most damaging effect on area rugs is vacuuming. Extra care must be taken when vacuuming your rug.
- High powered vacuums will pull threads out of the back of tugs and cause sprouts. These include the bagless Dyson and Oreck. If a vacuum can pick up a bowling ball imagine what it can do to a rug.
Solution: Use the handheld attachment to vacuum your rug.
- Beater bar will pull fibers from the face of the rug or they can cause the face of your rug to fuzz
Solution: Turn the beater bar off on your vacuum, or if it can not be turned off have it on the highest setting.
- The serging on the edges of rugs are very sensitive. Running the vacuum over the edges will cause the serging to deteriorate and fibers will come loose around the edges.
Solution: Carefully place your vacuum on the edge of the rug.
- The fringes on the ends of rugs will be destroyed by all vacuums.
Solutions: Use the handheld attachment to clean fringes.
- Brooms and sweepers are a great, gentle way to clean your rug.
- Canister vacuums without beater bars are the most effective.
- If you spill on a rug, clean it immediately. Once the stain is set in it becomes more difficult to clean.
- Never rub a spill as it forces the spill deeper into the rug. Blot with a clean white cloth.
- On wool rugs, use lukewarm water or Surya Stain Remover or a wool cleaning liquid to remove any residual stain.
- On synthetic rugs, use Surya Stain Remover, Fantastic or 409 can be used to remove grease and stubborn stains.
- On natural fiber grass rugs, use lukewarm water to remove any residual stain.
- Always use clean water to remove any residual cleaner, and dry towels to absorb any remaining moisture.
- Always use a professional area rugs cleaning expert. Cleaning a handmade rug is a different than cleaning wall to wall carpet.
- Inspect the rug with the cleaner before it is cleaned. Get a signed receipt and guarantee of work before the work is done.
Extend the life of your Rug
- We recommend a rug pad underneath every area rug.
- Rug pad extends the life of your rug as it absorbs wear and tear from the friction between floor and rug.
- They help avoid accidents from slipping on moving rugs and tripping on turned up edges.
- They provide extra cushion on hard surfaces for your feet
CARE INSTRUCTIONS BY CONSTRUCTION
Hand Tufted / Cotton Woven / Hand Flatweave / Hand Handloom / Cotton Flatweave
With a dry cotton towel or white paper towel, blot out stain as much as possible. Scrape off any debris. Mix a very small amount of dish soap with a cup of cold water. With a clean sponge and soap mix, gently remove the remainder of the stain. Avoid using excessive water. Blot area with a dry towel. Vacuum regularly. Avoid vacuums with invasive beater bars. We recommend using a professional rug cleaner on an annual basis.
Regularly vacuum the rug on a low-power setting. Vacuum the rug from different angles. If you see any loose threads on the face, they should be trimmed with scissors. Do not pull the threads on the face to avoid unraveling or damage to the rug. Spills should be blotted with a clean, dry cloth to absorb as much of the spill as possible. Work from the outer edges of the spill towards the center. Gently blot the area.